Awww, that's so cute.

I'm sure I could have related to that lady somewhat, although I have no idea what she was crying about. For me, since I was still somewhat young, (13 I believe) the whole experience was pretty scary, since I had never broken any bones before and had never been hospitalized up until then. What really got to me was the loneliness. I had nothing to keep me preoccupied, and originally didn't have a room with a TV in it until the last 2 days of my stay, so for the majority of my visit I had nothing to do but read magazines or try to have little conversations with the nurses while my family was gone. Of course, the nurses were usually so busy that they didn't really have time to talk to me other than making sure I was doing okay, so it was really just kind of depressing being alone with nothing to do. I think that male nurse kind of realized that or felt bad for me or something, because he struck up a conversation with me about my interests and what movies were out in theaters for a couple of minutes and got me some soda and ice cream. (Which I don't think he was even supposed to do, because I was still in the intensive care unit after surgery at this point.

) It was just kind of refreshing I guess, to have someone that seemed genuinely interested in the more personal side of things rather than the technical aspects and my condition and stuff.
The little things definitely do count though, even just a cordial smile and a few kind words make all the difference in the world.