I just had an excellent experience with HP's online chat with tech support for my printer. (It would print pictures, but text documents sent out a blank page)
Turns out the 1/2 full black cartridge was either dried up or clogged, and prevented text from being printed. Removing the Photo and Black cartridges and printing only with the tri-color resulted in a perfectly printed text document.
I have always heard bad things about HP, and this printer was given to me, so I expected nothing, but instead, I was served well by the technician Daniel.
You won't catch me talking bad about HP anymore
