It's like when somebody buys something, can't figure out how it works or how to put it together.
Ask them if they read the instructions.
Blank face.
I did that recently . Though in my case it was supposed to be an automatic process. Either something screwed up or the instructions were wrong and I ended up having to manually update CFW stuff on a Switch and edit the config.
Getting around to it... | Available via Retroshare 16/7.