Screw Best Buy

[johnny blaze]

Please, unless you really need to, don't buy shit from Best Buy. They have poor customer service, and their store policies suck.
Today my mom had to go to the mall and I decided to go with her and stop in at Best Buy. I was there for a good 15 minutes when I finally made the decision to purchase Dark Cloud 2. After paying, within minutes I was outside the store and I opened the box. I noticed the cd was placed in backwards. I took it out only to find out that it was a blank music CD! There was no instruction booklet either! I went back into the store to get a refund or an exchange. The little punk at the counter would not take the damn thing back because he thought I switched the game with the CD. My mother and I argued with the jerk until they called the police. It was a huge scene, and the policeman suggested that we sue the POS store. Which I may say will probably happen. Needless to say I am never going back into that store. It's full of whiney losers. The point of this thread is to show how much Best Buy sucks. That's all for now.

[Mace]

Happened to me before once, sons of *****es rip you off and say the its not their fault. Sue the crap out of them! I proved they were wrong on my case.

[Back To Zero]

Ive had great service. sorry to hear...

[battousai]

hmmm, i've always bought from best buy, and nothing bad has happpened yet

[Cyberxion]

If the game was sealed, there's no way you could've gotten a blank music CD. Best Buy does not take returns on opened merchandise, so there's absolutely no chance someone could've bought it and returned it with a blank CD inside. I'm afraid that suing Best Buy is out of the question too, as you have absolutely no way to prove your case. How is anyone to know wether or not you actually did replace the game with a blank CD yourself? Simply put, it'd be your word against thiers, and that type of situation doesn't make for a good court case. The officer who suggested that is a moron, if he indeed said anything of the sort. That is if this situation even occured, which I have my doubts about....

[johnny blaze]

Well, I showed them the receipt from within a minute or two that I bought the game. Also, I was still inside the store while I opened the case, I was waiting for my Dad who was looking for a CD to buy.

[Drageuth]

Then you still don't have a case against Best Buy. It's not like they're the ones in charge of putting everything together. If you took off the shrinkwrap to find that the CD was a blank music CD, then what does Best Buy have to do with it? How are they to know?

[Aadon]

I have never had this happen to me, except for when I wis in gamestop, and I bought an n64, there was no expansion pak or anything inside. but this has nothing to do with best buy. sorry to hear this happened. you can't sue them either. for the stated reasons above, and the fact that it also depends on how much money you are willing to fork out, and how much they are willing to fork out, which is obviously more than you could possibly use.

[Cyberxion]

Actually, Best Buy probably wouldn't even show up. And if they did, thier lawyers would bury you. You don't have a case, and you don't have the money to go toe-to-toe with them. I'd just cut your losses and move on. If you feel they somehow screwed you, then don't shop there. However, as Jonathan Harker said, what happened to you was not thier fault, if it even happened at all.

[RoseDragon83L]

I have a friend who works at a Office Depot here. He opens things all the time and copies them in the store. He said they all do it there too, even the managers. They'd open up a pack of cdr's, open a computer/ps game, use a floormodel computer and copy it. Then they go seal the software/game up. They do have shrink wrap machines ya know. So it's not out of that question that that would happen.
If the game was in fact sealed my guess is it was an employee who did it.


[edit] accidently put HOME Depot instead of OFFICE Depot

[Cyberxion]

Uh, no. Best Buy doesn't have shrink wrap machines. Software Etc does, but not Best Buy, as they don't allow returns on opened merchandise. And if employees are doing what you described, they'd be fired, plain and simple. A business like Best Buy has extensive security measures in place to assure that theft doesn't occur. I doubt employees would be as stupid as to do shit like that in full view of the cameras. Nice try, but the story is still unlikely.

EDIT: Can I ask you what the hell Home Depot has to do with anything? They don't sell computers or games.....

[Aadon]

Originally posted by Cyberxion
EDIT: Can I ask you what the hell Home Depot has to do with anything? They don't sell computers or games.....

eh, maybe they do elsewhere? though it is prolly out of the question.

and I believe I have returned a controller to best buy before. but that was when it was still under warranty which I think they have done away with now.

[Cyberxion]

Right. They do allow certain merchandise to be returned, as I did see an walkman with a yellow sticker saying that it was a returned item, now that I think of it. However, they've never allowed the return of an unsealed game, and they don't have a shrink-wrap machine to seal them even if they did....

[Aadon]

hmm... that's why I always get my games from Gamestop. which is right next to a wal-mart. with a best buy right across the intersection. that is undoubtedly the most busy intersection in the city.

[Mace]

They should at least give him a his money back if he has the receit. Best Buys screwed me over too before, but I got my money back.